Questions & Answers
Q: Can I choose my own 0800 number?
A: Yes, simply go to Big Fish Telecom and choose your number, live
from the database. Some 0800 numbers are free, others (typically "memorable"
numbers) can cost up to £100.
Q: Do I need to install any new lines in order to have
an 0800 number?
A: No. When anyone calls an 0800 number, the call is simply diverted
to an existing phone number e.g. landline, mobile etc.
Q: Is there a minimum monthly bill?
A: You pay £4.95 a month line rental, but you get 500 minutes
of inclusive calls included in that price. For most small businesses,
that is all they will pay.
Q: What is the minimum term contract?
A: 6 months.
Q: Does is cost anything to change the target number?
A: No. You can change your target number (the number where you 0800
number is diverted to) at anytime for no charge.
Q: Can I divert an 0800 number to a mobile phone?
A: Yes - we provide an option for 0800 numbers to be diverted direct
to mobile phones. However, if you wish to be able to "switch on
and off" the divert at different times of day, you will need to
use the divert function with your existing landline number (contact
your telephone service provider for details on how to divert your normal
incoming calls to mobiles). For example, BT will charge you around £4
per quarter to have the call divert option available on your existing
landline number.
Q: Can my 0800 number calls be diverted overseas?
A: Yes. We can set your 0800 divert to point to international landline
numbers in over 180 countries. For individual country prices, please
contact us.
Q: Can I bring my existing 0800 number to your system
to save money on my call charges?
A: No. We do not offer number porting. If you wish to save money on
your 0800 number, you need to apply for a new one with us.
Q: Do I still get Caller Line Identity (CLI) with an
0800 number (BT 1471)?
A: Yes, you can still see the identity of the person calling you.
Q: Is there a delay between someone calling an 0800
number and them getting connected i.e. do they know they are being "diverted"?
A: No, calls are connected straight away.
Q: How long does it take to get an 0800 number set
up?
A: You can order your 0800 number live online, and be active within
minutes.
Q: What would happen to my 0800 number if JCH Media
ceased trading?
A: We are brokers for major Telecom companies and so the actual service,
billing etc. is provided by our suppliers, not by us. If we ceased trading,
it would not effect your service. In the unlikely event of our suppliers
ceasing to trade, and in the extremely unlikely case of no other Telecoms
company wanting to take over the company customer base, the Government
(in the form of Ofcom) would ensure that the service is still provided.
Full details can be obtained from www.Ofcom.org.uk.
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